Babu Jagjivan Ram Government Degree College

Narayanaguda, Hyderabad – 500029

Affiliated to Osmania University, Hyderabad.

(Re-Accredited by NAAC with B++ Grade)

Student Charter

Making the students/ parents aware of the services provided by the college

Objective:
The purpose of this Student Charter is to make the students/ parents aware of the services provided by the college to them and provide quality service to the students of the college. 

SERVICES PROVIDED:

1) Admissions: 
a) Admission procedures and time frame for admissions 
b) Grievance redressal 
Service delivery standard Time limit: 
As per the guidelines of University concerned 3 days 

2) Facilities and Fee:
a) The courses, infrastructural facilities, faculty position, counselling and fee structure 
b) Grievance redressal 
Service delivery standard Time limit: 
As given in the prospectus 7 days 

3) Academic Programmes:
a) No. of working days and No. of teaching hours (Theory and Practical) taken up for each subject 
Service delivery standard Time limit: 
As given in the prospectus 3 days 

4) Extra Curricular Activities:
a) Games and Sports facilities 
b) NCC/NSS 
c) Literacy and cultural activities 
d) Career guidance programmes 
e) Guest lecturers / Extension lectures 
f) Grievance redressal 
Service delivery standard Time limit: 
As given in the prospectus 2 days 

5) Issue of certificates for regular students (as per rules and on submission of application in proper form):
a) Transfer Certificate 
b) Bonafide and Conduct Certificate 
c) Migration Certificates (if issued at the college level) 
d) Grievance redressal 
Service delivery standard Time limit: 
a) 3-5 Days 
b) 2-3 Days 
c) 3 Days 
d) 2 Days 

6) Scholarship: 
a) Issue of cheques 
b) Grievance redressal 
Service delivery standard Time limit: 
Within 7 days after receipt of thr amount from the Treasury